Support & Managed IT

Even the smallest of businesses have big IT issues, this is where Unity WIT comes in, providing reliable and responsive management support and service for all things IT. The key guise of UWIT is to make IT the best it can be, alongside delivering excellent customer support managing the pains and headaches IT delivers.

Get in Touch …

Enhance your inhouse IT

 

With most of the UK population currently working from home, and therefore depending heavily on technology, remote or home IT support is likely to have become a pretty important consideration to your business.

If you’re currently contemplating whether outsourcing your IT support is the right move for your business, one thing you’ll probably be thinking about is cost.

Whether you are a new start-up or an existing business with an internal IT department, we can provide ad hoc assistance or schedule regular visits either to compliment your existing function or provide full management of onsite IT requirements. Our IT solutions drive improved productivity and user satisfaction by enabling the smarter use of devices.

Our centralised Service Desk consists of structured teams of qualified and experienced IT engineers. They will act as your first point of call for any IT issues you may experience wherever you are in the world. Our teams consist of full-time employees, all of whom meet our standards of customer service and technical ability to deliver ICT support solutions.

Types of Clients

Whether you’re a new start-up or an existing business with an internal IT department, we can provide ad hoc assistance or schedule regular visits either to complement your existing function or provide full management of onsite IT requirements. Our IT solutions drive improved productivity and user satisfaction by enabling the smarter use of devices.

There are a number of ways we achieve this. By understanding your challenges and combining the best blend of devices, security services and productivity applications to meet them. By addressing the ‘workplace of the future’ so that every part of our IT support facilitates your employees connecting to your IT systems.

Outsourcing the IT support function can be a major cost saving to a business. Not only this, but it offers peace of mind that your entire infrastructure is constantly monitored, kept up to date and that you have an entire support team to fall back on whenever you need it.

Delivering the level of support your business needs through the following services:

  • Telephone Help Desk

  • Remote Support

  • Onsite Support

  • Break & Fix

  • Routine maintenance

  • Installation & Upgrades

  • System recovery

  • Disaster recovery

  • IT On site technician, Manager, Director or Strategy Support

  • The Cost Savings

Package Options

Bronze

IT Support Bronze level provides a cost-effective option that enables businesses to have the most basic coverage. With different levels of support: Firewall, Router, Printer, and Mobile Device support.

Providing businesses with unlimited remote support and monthly IT system status reports, free installation of hardware, strategic Backup process design and maintenance, and strategic planning for your IT infrastructure.

Silver

Minimize the risk of making a wrong decision with outsourced IT professionals. Alongside keeping your operations up to date and secure with test recovery process and Monthly IT system status reports.

Silver gives your business and employees security and peace of mind with medium-level business impact client machine cover and business impact server cost.

Providing all the same features as Bronze, but with value-added extra support through Network switch support and monthly proactive site visits.

Gold

Providing employees with a better quality of service and professional and jargon-free advice.

Gold provides a higher level of support, with the added extra feature of proactive remote monitoring and fortnightly proactive site visits to keep allow better peace of mind and extra support.

High levels of client machine cover and server cover, enable businesses to concentrate on the important things.

Unlimited Remote IT support, Backup management & trial restore, augmenting cloud file systems with a cloud-to-cloud backup platform, and daily checks.

Platinum

Our Platinum IT Support offers feature-rich high-level support with critical business impact client machine and business impact server cover.

Weekly proactive site visits, and temporary equipment loan service in case any issues arise with hardware or software. Alongside an additional extra IT Policy creation for the business.

Unity’s remote IT support services aren’t just about moving your business over to the Cloud, it provides all the support that business needs.

National Coverage, for all your remote working locations.

A chat APP, giving customers direct access to engineers.

Futureproof IT

System monitoring

Dedicated SLA times

Predictable IT costs

w

Site Visits Conducted Each Year Across Workplace IT

Customers Nationwide

%

Satisfied Customers

%

Would Refer us

Enquire Below

Fill out the form below or call us on 0330 119 6666 or email us directly at sales@unity.world 

Enquiries

0330 119 6666

Monday – Friday 9:00 – 17:00