Before calling it quits or calling for software support, take a look at the guide to troubleshooting your software from the comfort of your home or office.

Free up RAM space The more software a device is running, the more RAM it uses. If a software program/system refuses to load up or is slow, a good step to try and solve this is to close all the other applications that may be running in the background to free up RAM space.

  • In Windows, press buttons Ctrl+Alt+Delete, then choose the Start Task Manager option. From the window that appears, click the Processes tab, then click the Memory menu item. This sorts all open processes based on the amount of RAM they’re using. You can shut down a runaway process by clicking the End Process button. Before you do that, you may want to do a bit of research on the process to ensure that you don’t accidentally stop a critical process or program.
  • In Mac OS X, use the Activity Monitor (called the Process Viewer in older versions of OS X). Access Activity Monitor by going to Applications > Utilities. Once you’ve open Activity Monitor, sort programs based on RAM usage by clicking the column labelled “Real Memory.”

Restart the Software The simplest troubleshooting tip is restarting the program. Problems often stem from conflict with other programs.  Restart the Computer If the above didn’t work, try restarting and closing down the computer or device that you are trying to open the software on. Uninstall the software, then Reinstall Underlying problems to software failures include critical files that have been either updated, deleted, or removed.  Undo any recent hardware/software changes Any updates and changes to these can cause problems. This could be because of conflicts with other software or changes to computer settings. Undo any changes and run the software again.  Scan for Malware & Viruses Viruses and malware can hinder the efficiency of software and programs, affecting the speed, accessibility, and so on. If the other tips haven’t worked, perform a computer scan of your computer with anti-virus/anti-malware tools. Software Patches More often than not, when you get software from a vendor/software provider, they may fix the bugs and patches within the software by offering updates to address the problems. Often, you might not have the latest update.  

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